By placing an order through AMAG’s website or shop, you warrant and confirm that you are legally capable of entering into binding contracts and you are at least 18 years of age. If you are under the age of 18, you must ensure that a parent or guardian purchases the goods or services on your behalf. You should print out and keep a copy of these user terms for your reference in respect of any goods or services you buy from us.

​

Prices and payment

For all orders, such as books, single magazines or other products, a shipping and handling fee will be applied, dependent on the delivery location and total weight of your order.

 

​

Delivery and delivery periods

 

AMAG publisher attempt to fulfil orders for products within two working days of receipt. Nevertheless, AMAG’s cannot be responsible for delays in delivery caused by postal services or other transport firms or issues.

Upon delivery to the address indicated on the order form by the buyer, all responsibilities and risks involved in the reception of a product or products purchased from AMAG publisher, are transferred from the seller to the buyer/recipient. The same transference of responsibilities and risks occurs upon delivery of a product or products to a post office address or upon its/their delivery by a postal or transport-firm employee to an address other than the one indicated on the label.

In the event that you place an order for any out of stock item, AMAG publisher will inform you, and will hold your order and dispatch your goods as soon as the stock arrives, unless, the buyer reply in 24h, requiring the refund to re-purchase on arrival of the stock.

On that time, AMAG will notify the buyer by email that stock has arrived and will require for the buyer to order it again.

Please note that customers who have not opted for the refund will take preference. We shall not substitute or replace any out of stock item without buyer prior consent.

The buyer will become the owner of the goods ordered when they have been delivered to and we have received the respective payment. Once goods have been delivered to the buyer they will be held at your own risk and we will not be liable for their loss, damage or destruction.

Import duties, taxes, and customs charges are not included in the item price or shipping costs. These charges are the buyer's responsibility.

 

​

Satisfaction Guaranteed

At AMAG Publisher, we are committed to providing the highest quality publications and ensuring a smooth purchasing experience. If you receive a defective or incomplete product, we will be happy to resolve the issue.

​

​

Defective or Incomplete Products

If the product received is defective, damaged or incomplete, please contact us within 10 days of delivery at onlineorders@amagpublisher.com.

​

After reviewing your request, we may ask you to return the item to AMAG Publisher. Once received, we will replace the defective or incomplete product within 20 days.

If the defect or damage is confirmed to be the responsibility of AMAG Publisher, all associated costs, including return shipping and the shipment of the replacement item, will be covered by us.

​

If the damage or missing parts are found to be the responsibility of the customer, AMAG Publisher reserves the right to refuse the replacement and return the product in the condition in which it was received.

​

​

Returns & Refunds

If a return is accepted for reasons other than a defective or incorrect item, the following conditions apply:

• Refunds apply only to the value of the returned product.

• Original shipping costs are non-refundable, as the shipping service has already been fulfilled.

• Return shipping costs are the responsibility of the customer.

• We recommend using a tracked and insured postal service, as AMAG Publisher cannot be held responsible for returns lost in transit.

​

​

Order Changes & Cancellations

Orders may only be modified or cancelled with the prior consent of AMAG Publisher. If production, packing or shipping costs have already been incurred, AMAG Publisher reserves the right to deduct or charge these costs accordingly.

​

​

Exchanges

We do not offer exchanges on returned goods. Where applicable, eligible items may be returned for a refund in accordance with the policy above.

​

​

Additional information or questions on single magazine or book orders

The order department can be reached via onlineorders@amagpublisher.com

 

Application of the General Conditions and Terms of Sale

The General Conditions and Terms of Sale, as stated here, apply to all contracts between AMAG publisher and its subscribers and/or customers, with regard to both products and services. Ordering a subscription or a product from AMAG publisher denotes compliance with AMAG publisher’ General Conditions and Terms of Sale. AMAG publisher serves customers worldwide.
 

AMAG publisher

Rua França Júnior

Mercado Municipal, Espaço 09

4450-137 Matosinhos, Portugal       

 

VAT Number
513 818 367